Brilliant Muse provided program management to help scale rapidly growing team and maintain stakeholder satisfaction of infrastructure services supporting global research programs.

American multinational technology company that specializes in Internet-related services and products.

• Demand for global user research growing exponentially

• Ensuring compliance with the privacy, security and legal requirements

• Consistent delivery of quality tools & services to support global research

Brilliant Muse provided program management services that focused on the following:

• Created a request initiation and assignment process that included criteria for prioritization, CSAT, and measurement dashboards

• Streamlined contract management working with legal to ensure compliance and faster turnaround time

• Global social media strategy and execution to increase program visibility and results

• Development of numerous sites to promote tools & resources to stakeholders

• Key indicators to measure growth and stakeholder satisfaction so we could proactively add resources and optimize the program

• Shorter time to green light programs with 3rd party vendors

• Larger portfolio of suppliers to choose from without overloading one, plus performance measures established to maintain quality

• Stakeholders more self-sufficient which decreased the load on the team